Search Results

Sweet Basil MKE's policy on returns, exchanges and refunds on community apparel and branded merchandise. apparel and merchandise Return Policy At Sweet Basil, we want you to love our branded apparel and merchandise as much as you love our food! If you’re not completely satisfied with your order, we’re here to help. Please review our policy below: Returns Timeframe: You can return items within 30 days of receiving your order. Unfortunately, we cannot accept returns after 30 days. Condition: Items must be unworn, unwashed, and in their original condition with stickers attached (if applicable). Non-Returnable Items: Please note that stickers, gift cards, and custom-made or personalized items are non-returnable. Exchanges How to Exchange: If you need a different size, color, or item, we’re happy to exchange it for you! Simply contact us within 30 days, and we’ll help you get the right product. Stock Availability: Exchanges are subject to product availability. If your desired item is unavailable, we will process it as a return and issue a refund. Otherwise, there may be a longer wait time as we contact the manufacturer to restock. Refunds Eligibility: Refunds are available for returned items in original condition. Once we receive and inspect your return, we’ll notify you of the approval status. Processing Time: Approved refunds will be processed to your original payment method within 5-10 business days, depending on your bank, after we receive the item. Shipping Costs: Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective items). For exchanges, the customer is responsible for return shipping. How to Start a Return, Exchange, or Refund Contact Us: Email us at sweetbasilmke@gmail.com with "Apparel Return Request" in the subject title. In the body of the email, let us know the order number, item(s) you'd like to return/exchange, and explain the reason for the request. Prepare Your Item(s): Ensure the items meet the above conditions. Ship It Back: Send the item(s) to the address we provide. We recommend using a trackable shipping service. Issues with Your merchandise Order If your order arrives damaged, defective, or incorrect, please reach out to us immediately at sweetbasilmke@gmail.com with photos of the issue. We’ll resolve it quickly, either by replacement, exchange, or refund. Contact Us We’re here to help! For any questions about our return policy or your order, contact us at sweetbasilmke@gmail.com and be sure to use "Apparel" in the subject title so we can expedite your inquiry. Thank you for supporting our family here Sweet Basil MKE – we appreciate you as a member of our extended family and community!

Terms and Conditions Welcome to Sweet Basil MKE's website! By accessing or using our website, you agree to be bound by these Terms and Conditions. Please read them carefully before placing an order or using our services. If you do not agree to these terms, you may not use our website. 1. General Overview This website is operated by Sweet Basil MKE, a family-owned restaurant and e-commerce store. Throughout the site, the terms "we," "us," and "our" refer to Sweet Basil MKE. By visiting our website, purchasing merchandise, or placing food orders, you engage in our "Service" and agree to be bound by the following terms. These Terms apply to all users of the site, including but not limited to browsers, customers, and merchants. Sweet Basil MKE reserves the right to update, modify, or replace any part of these Terms without prior notice. It is your responsibility to check this page periodically for updates. 2. E-Commerce Terms Product Descriptions We strive to provide accurate descriptions of all merchandise on our website. However, we do not guarantee that product descriptions, images, or other content are free of errors, complete, or up to date. If a product you receive is not as described, you may return it in accordance with our Return Policy. Pricing All prices listed on our website are in USD and are subject to change without notice. Sales tax will be added where applicable. We reserve the right to modify prices or cancel orders at our discretion. Payment We accept all major credit cards and other secure payment methods listed on our website. By placing an order, you confirm that the payment information you provide is accurate and that you are authorized to use the payment method. Order Fulfillment Orders placed through our e-commerce store are subject to availability. If an item is out of stock, we will notify you as soon as possible and provide options for substitution, backordering, or a refund. Shipping We ship within the United States only. Shipping costs will be calculated and displayed at checkout. Delivery times are estimates and may vary due to factors outside our control. Sweet Basil MKE is not responsible for shipping delays once the order has been dispatched. 3. Online Food Orders Order Accuracy Please review your food order carefully before submitting it. Sweet Basil MKE is not responsible for incorrect orders resulting from customer input errors. If you notice an issue with your order, contact us immediately at sweetbasilmke@gmail.com or by calling 414-301-4126. Order Pickup All food orders are for pickup only unless otherwise specified. Please ensure you arrive at the specified pickup time to maintain the quality of your meal. Orders not picked up within a reasonable timeframe may not qualify for refunds or replacements. Wait times can exceed up to over an hour, especially during peak dining hours and weekends. Delays beyond your scheduled pickup time are normal. Please plan accordingly. Mistreatment of our staff for any reason will not be tolerated. We reserve the right to cancel orders for any reason at all, especially if aggressive behavior is directed at our team members. You may be banned from ordering again and removed from the premises if your actions are deemed harmful to the staff, other customers, or for any reason. Modifications and Cancellations When placing an order online, any custom modifiers in the order notes or Special Instructions notes will be charged accordingly upon pick up. Food orders cannot be modified or canceled once they are prepared. If you need to make changes, please contact us as soon as possible, and we will do our best to accommodate your request. Food Quality While we take every precaution to ensure the quality and freshness of our food, Sweet Basil MKE is not liable for issues arising from delays in pickup or improper handling after the order leaves our premises. 4. Returns, Exchanges, and Refunds Merchandise Our e-commerce store offers a flexible Return Policy for eligible merchandise. For details, please refer to our Return Policy. Food Orders Due to the perishable nature of our food, we are unable to accept returns or offer refunds once the order has been picked up, except in cases where the issue was caused by Sweet Basil MKE (e.g., incorrect or missing items). If you experience a problem with your food order, please contact us immediately so we can resolve the issue and listen to what happened so that we can improve our operations moving forward. 5. User Conduct By using our website, you agree not to: Engage in fraudulent activities or provide false information. Interfere with or disrupt the functionality of the website. Attempt to access unauthorized areas of the website or its servers. Use the website for any unlawful or prohibited activities. Sweet Basil MKE reserves the right to terminate or restrict access to our website if we believe these Terms have been violated. 6. Limitation of Liability Sweet Basil MKE is not liable for any direct, indirect, incidental, or consequential damages resulting from: Use of our website, products, or services. Delays or errors in food orders or merchandise delivery. Any technical issues or interruptions in website functionality. 7. Privacy Policy Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your personal information. 8. Intellectual Property All content on this website, including but not limited to text, images, logos, and design, is the property of Sweet Basil MKE and is protected by intellectual property laws. You may not reproduce, distribute, or use our content without express written permission. 9. Governing Law These Terms and Conditions are governed by the laws of the State of Wisconsin. Any disputes arising from these Terms shall be resolved in the courts of Milwaukee, Wisconsin. 10. Contact Information For questions or concerns about these Terms and Conditions, please contact us at: Sweet Basil MKE sweetbasilmke@gmail.com 414-301-4126

Thai food in Milwaukee | Thai Restaurant | Lao food in Milwaukee Our hours & address Your favorite place for Thai & Laotian street eats, offering online order pick-up and quick casual dine-in. College Plaza 6509B S. 27th Street, Franklin, WI 53132 Sunday Monday Tuesday Wednesday Thursday Friday Saturday Closed for prep Closed for prep Closed (off day) 3pm - 8 pm 3pm - 8 pm 3pm - 8 pm 3pm - 8 pm hours subject to change if sold out early! Contact US Tel: 414-301-4126 Email: sweetbasilmke@gmail.com Have questions for us? Contact us below. For catering inquiries, click here instead . Success! Message sent. We will respond as soon as we can! Send

Thai food in Milwaukee / Lao food in Milwaukee - Read about Sweet Basil's food philosophy and family values. Our philosophy Sweet Basil is family-owned and operated. And our philosophy is simple: Make everything from scratch and treat everyone like family. Our food We're serving up Thai & Laotian street eats reminiscent of the night markets in Thailand and we're doing things our way. The way we would serve these dishes in our kitchen at home. Sweet Basil offers a premium quick-casual experience for a Thai and Lao restaurant in Milwaukee. The menu is filled with Asian street foods, fresh Thai entrees, Lao dishes, and delicious Asian-Midwest fusion desserts along with vegan and gluten-free options for dine-in or carry-out. If you're looking for food cooked from the heart, you've found the right place! Our family Our family believes in fostering friendships in our neighborhoods. We're about leveraging profits to help people, giving back to our community, and feeding those who are in need of a hot meal. Our grandparents and parents immigrated to the US, with limited English and used food to bridge connections with their neighbors, coworkers, and anyone who needed it. We're carrying Grandpa's legacy through our hospitality and Grandma's recipes through our menu. We're doing things our way, as an homage to our grandparents, and invite you to join our family on this culinary journey. Click here to meet the family .

Thai Restaurant | Lao Restaurant in Milwaukee | Read about Sweet Basil's sustainability efforts. The Thai & Lao Street Eats restaurant promotes the use of compostable, recyclable, or biodegradable containers and materials in their food packaging. SWEET BASIL'S COMMUNITY PLAN Our pledge and commitment to our neighborhood and community. what we are doing to help our community Feeding the Hungry Donating eligible food supplies to charities, shelters, food drives, and the community Sweet Basil gives away free entrees to families in need. If you or someone you know is in need of a hot meal, please email our program manager, Victoria, at sweetbasilmke@gmail.com . Quarterly Donations to Causes & Charities Sweet Basil has donated to many charitable organizations since we've opened including the Milwaukee Rescue Mission, Hunger Task Force, and more. We will continue to donate a portion of our sales to local charities and organizations as long as we can sustain it. Donations to community fundraisers and local events Locally Sourced Ingredients Whenever possible, we will choose locally sourced produce, meats, and ingredients to support local vendors and reduce our carbon footprint. Sweet Basil's Susainability Plan what we are doing to help the planet Eco-Friendly Disposables : At this moment, 91% of all our takeout containers and materials are either compostable, biodegradable or recyclable, including: Our utensils Sauce cups Kraft takeout boxes Clamshells Banana leaves that line our containers Bamboo chopsticks Platter trays and lids Soup containers Napkins Paper bags Drink cups Improve Our Energy Efficiency Installation and utilization of a programmable thermostat Start-up and shut-down schedules for equipment to reduce the energy drain of kitchen equipment Greener Routine Promoting reusable water bottles within our team and staff, eliminating the need for single-use water bottles Sweet Basil will also run seasonal monthly specials created using ingredients that would otherwise go to waste. We always have a little extra herbs, veggies and meat after prepping each week so these specials are our creative ways to use up the rest of those ingredients while they are fresh while reducing food waste! Promoting eco-friendly and sustainable practices in our every day operations and lives including composting, recycling, carpooling, utilizing reusable shopping bags or boxes for groceries, and more! what customers can do to help Help us reduce waste and conserve resources by: Skipping the plastic utensils When ordering take-out, you can skip the plastic utensils and opt to use your utensils at home is an easy way to reduce waste! It also elevates your takeout experience by recreating a dining experience at home. Letting us know preferences If you don't like onions or aren't the biggest fan of bean sprouts, let us know when you order! We can leave out certain ingredients, that way - you can enjoy your meal without having to pick through it and we reduce wasted food! Trying our monthly specials Check out our monthly specials and give them a try! These are dishes that we run for a limited time and created to use up extra ingredients while they are still fresh as part of our initiative to reduce food waste. Stay up to date on the programs we participate in so you can support . Like us on Facebook or follow us on Instagram to stay in the loop. PROGRAMS & PARTNERS: follow us on instagram!

Sign up for Sweet Basil MKE email newsletters and never miss out on new menu items, specials, updates, new merch releases and more! join the sb fam Never miss out on new menu items, specials, family updates, restaurant hours, new merch & more!

Sweet Basil in the press! Articles, newspaper, magazines talking about Sweet Basil | Thai Food in Milwaukee, WI - Lao Food in Milwaukee sweet basil's awards, accolades & press We're really proud of the honors, articles, and amazing words written by these various publications. We want to share it with you all since you're family, too. Kind of like our own virtual fridge to display all of our proud work. - The Sweet Basil Family DOMINIC THE FOOD REVIEWER'S TOP FIVE RESTAURANTS IN 2022 Sweet Basil ranks on the list of Dominic the Food Reviewer's TOP 5 RESTAURANTS OF 2022 featured on OnMilwaukee.com! SEE THE TOP 5 yelp "TOP 50 PLACES TO EAT IN MILWAUKEE" Featured at #18, Sweet Basil MKE makes it onto Yelp's list of top places to eat in Milwaukee. Among the list are many of Milwaukee's best restaurants and hidden gems. SEE THE FULL LIST dominic the food reviewer "...one of the hottest spots for Lao and Thai street food in the area." READ THE REVIEW milwaukee magazine "...home to some of Milwaukee's best asian fusion dishes." Ann Christenson of Milwaukee Magazine highlights how Sweet Basil is redefining Southeast Asian cuisine in the August 2021 issue. READ ARTICLE THRILLEST BEST RESTAURANTS IN MILWAUKEE Sweet Basil makes it onto Thrillist's list for Best Restaurants in Milwaukee / Where to Eat in Milwaukee Right Now, among other amazing Milwaukee restaurants. READ AT THRILLIST.COM mILWAUKEE jOURNAL sENTINEL "BEST Milwaukee-AREA TAKEOUT i HAD ALL WEEK." See which dish dining critic, Carol Deptolla, features in her list of Best Milwaukee-Area takeout. READ AT JSONLINE.COM MKE LIFESTYLE MAGAZINE DISH OF THE MONTH Sweet Basil's Executive Chef, Kenneth Sithy, and Sous Chef, Bee Praseutsack, are featured in the August 2020 edition. Their dish, Pad Garpow, is deemed Dish of the Month. READ AT MKELIFESTYLE.COM onmilwaukee "Lao street food in the time of covid-19: a story of bravery, joy & delicioiusness" Sweet Basil Co-Founder, Victoria Sithy, is featured in the FoodCrust Podcast alongside foodies, Lori Fredrich and Matt Mueller. READ AT ONMILWAUKEE.COM onmilwaukee "AGAINST ALL OdDS, SWEET BASIL OPENS ITS DOORS DURING CORONAVIRUS PANDEMIC" OnMilwaukee's Senior Writer, Lori Fredrich, highlights the story behind Sweet Basil's challenging grand opening. READ AT ONMILWAUKEE.COM milwaukee journal sentinel "sweet basils' opening night in franklin during coronavirus surprised everyone" Dining critic, Carol Deptolla, interviews Co-Founder, Victoria Sithy, about the Sweet Basil's push to open despite pandemic worries and the unexpected sell-out. READ AT JSONLINE.COM shepherd express "...the family owners have hearts as big as their portions of delicious food." Milwaukee writer, professional chef, caterer and cookbook author Alisa Malavenda highlights her favorites READ ARTICLE

Thai Restaurant | Lao Restaurant in Milwaukee | Job openings at Sweet Basil's. It's more than just a job, you become part of the family. Read about the job benefits. SWEET BASIL Career opportunities JOB LISTINGS AVAILABLE: Customer Care Specialist An individual in this position is someone who's great in fast-paced environments, is friendly and outgoing, loves working on a team but can also stay focused and keep on track when dinner service gets busy! This individual must be able to multi-task, stay organized, and able to problem-solve quickly while communicating effectively to their teammates. This position is responsible for all customer-facing tasks and front-of-house duties including: Greeting guests as they enter the restaurant Assisting customers with questions Answering phones Making recommendations based on the customer's preferences Taking orders in person or by phone Processing online orders Packing to-go orders, ensuring accuracy and speed Serving dine-in orders to customers seated at their tables Cleaning and sanitizing tables, condiment station, dining room and entryways, waiting area, the restrooms, and workstations Full training is provided Unpaid trials are available if you would like to shadow a current employee in this position to see if it would be a good fit for you Wash & Prep Room Specialist An individual in this position is someone who has an affinity for organizing, great at planning ahead, works well in fast-paced environments, able to handle physical labor and heavy lifting, and is able to not only listen to instructions but take initiative to get things done when it's game time during busy dinner services. This position is responsible for: Preparing all meats, vegetables, sauces, and dishes for dinner service Assists with inventory tracking and ordering, receiving and storage Ensuring that all kitchen, prep room, and back of house surfaces and storage maintain a standard level of cleanliness at all times Organizing and cleaning the walk-in freezer and walk-in cooler Keeping track of and ordering cleaning supplies as needed Mopping, managing garbage and trash removal Supports the kitchen team, as needed Supports the dishwashing station, when they need additional support during busy din ner services Learn, understand and practice food safety protocols. Ensure that food safety protocols are being utilized by everyone involved in the preparation of food . Food Safety training courses are available and we will pay for your training to earn a certificate! Full training is provided Unpaid trials are available if you would like to shadow a current employee in this position to see if it would be a good fit for you Dishwasher An individual in this position is someone who likes a routine, can work well in fast-paced environments, able to handle physical labor and heavy lifting, and is able to not only listen to instructions but take initiative to get things done when it's game time during busy dinner services. This position is responsible for: Washing all dishes, containers, food prep accessories, woks, pots, pans, and more Maintaining an organized and clean work station, uphold a high standard of cleanliness Ensuring that all items are cleaned properly, sanitized Ensuring that all kitchen, prep room, and back of house surfaces and storage maintain a standard level of cleanliness at all times Organizing and cleaning the walk-in freezer and walk-in cooler Learn, understand and practice food safety protocols. Ensure that food safety protocols are being utilized by everyone involved in the preparation of food . Food Safety training courses are available and we will pay for your training to earn a certificate! Full training is provided Unpaid trials are available if you would like to shadow a current employee in this position to see if it would be a good fit for you HOURS AND PAY: General hours are 2pm to 9pm, Tuesday through Saturday Employees may be required to work Sundays and Mondays for routine deep cleaning days and other team projects Up to 40 hours per week but hours are flexible. You can be part time or have more hours when needed. All positions make anywhere from $15-$22 per hour (with tips) depending on the hours and days worked BENEFITS INCLUDE: Mentoring - Our team of owners and managers are available to help with mentorship. Whether you are looking to learn new skills, build your resume, become a future business owner yourself, or have an entrepreneurial spirit, we can help with your goals. Flexibility - Since we are a small, family-owned business - you become a part of the family when you join us. Thus, we are always flexible when it comes to scheduling hours and days off. Free Meals - 1 free meal per shift Holiday Bonuses - End of year bonuses are available Travel - Sweet Basil hosts family & employee trips and outings multiple times a year. You will have the option to take part in these events. Room to Move Up or Grow - There's always room to move up or grow into other positions, we are even willing to create new positions if there is a need for it Other Employer-Sponsored Benefits: Skills classes and certifications, ergonomic work shoes, work uniform, reusable water bottles, training, job supplies are all covered. Retirement Account - Traditional or Roth account set up! HOW TO APPLY Send resumes to sweetbasilmke@gmail.com to get started! If you qualify, we will reach out and set up an interview with you. If you're interested in an unpaid trial, let us know in your email or interview! An unpaid trial is a day where you can shadow a current employee with no commitment. We've found these to be really helpful for potential candidates to experience what the job really requires first hand. Unpaid trials are also helpful for our business because we want our team to feel like they want to be here every day, even when it's hard. If you decide it's not for you, that's okay! We'd rather know before we officially fill the position. MORE RES OURCES: Like us on Facebook or follow us on Instagram to stay in the loop. Read our story or what we are doing to help the community . follow us on instagram!

sweetbasil mke Apparel & Merch! We're launching the store soon. Sign up below for updates ! INSPIRED BY OUR TEAM Inspired by our employee's bright, iconic branded shirts and hoodies, so many of you have asked for customer apparel. For the first time EVER , Sweet Basil is launching the first edition run of our apparel for customers. Join the SB Fam. Rep the community. Support a small business. Win. Win. And win! COMMUNITY COLORS Today, our team still wears the signature Sweet Basil green color as their work uniforms today. This is so that our customers know who to go to with questions, feedback or concerns. Because of this, and to avoid confusion in the store, we will not be able to offer that color for sale. We do apologize but hope that you will love the additional colors offered - which are new colors designed JUST for customers. join the sb fam Never miss out on new menu items, specials, family updates, restaurant hours, new merch & more! First name Last name Birthday วัน เดือน เดือน ปี Email* Subscribe Heck yes, I want to sign up for email updates. * The store is closed for maintenance peace of mind At Sweet Basil, we want you to love our branded apparel and merchandise as much as you love our food! If you’re not completely satisfied with your order, we’re here to help with our customer-focused Return, Exchange, and Refund Policy . Returns You can return items within 30 days. Unfortunately, we cannot accept past that. Exchanges If you need a different size or color, we're happy to exchange within 30 days Refunds Refunds are available for approved returns and damaged or defective items